Terms & Conditions

Welcome to Fateh Travels. By booking or using our taxi services through our website (fatehtravels.in) or via our official contact numbers, you agree to the following Terms & Conditions. Please read them carefully.

General Information

Fateh Travels - a registered taxi service operating since 1995, based at Shop No. 427, Bhai Himmat Singh Nagar, Dugri, Ludhiana – 141013, Punjab - provides taxi booking services for One-Way Trips, Round Trips, Local Rides, and Outstation Travel.

• Official Booking Numbers: +91 98150 18737 and +91 98767 53455
• All bookings must be made through these numbers or our website.
• We do not accept bookings made through unofficial numbers or third-party referrals.

Official Communication & Booking Validity

• Only bookings made through our website or official numbers are valid.
• The company is not responsible for any fraud or mishap if a driver shares a personal number for booking or payment.
• Customers must avoid making payments to any numbers not listed on the website.

Vehicle Availability & Car Type Policy

• Customers can choose a car type / category, not a specific car model.
• The company will provide any available vehicle from the selected category.

Categories and example models:

• Sedan: Maruti Suzuki Dzire, Toyota Etios, Honda Amaze, Hyundai Aura, or similar.
• MUV / 6-Seater: Maruti Suzuki Ertiga, or similar.
• Premium SUV / 7-Seater: Toyota Innova Crysta, Toyota Innova Hycross, or similar.
• Tempo Traveller / Van: Force Urbania, or similar.

Reporting Time & Waiting Time

• The trip time begins only after the taxi arrives at your pickup location.
• A waiting time of 30 minutes is allowed at pickup.
• After 30 minutes, waiting charges will be applicable as per company policy.

Airport Pickup & Delays

• Airport pickup includes a 6-minute grace period only.
• If the customer delays beyond that, airport authorities may charge extra - to be paid by the customer.
• Any delay due to late flights or customer unavailability is not the company's responsibility.

Vehicle Breakdown or Unforeseen Delays

• In case of breakdown or unavoidable delay, the company will try to arrange an alternative vehicle (subject to availability).
• Fateh Travels is not liable for any financial losses such as:
  • Missed flights
  • Hotel booking delays
  • Event delays or consequences

Luggage Responsibility

• Customers are fully responsible for their own luggage and personal belongings.
• The company and drivers are not liable for lost or damaged items.

Cancellation & Refund Policy

• Cancellations must be made at least 4 hours before the scheduled pickup time.
• Cancellation within 4 hours -> 50% cancellation charges apply.
• Refunds (if applicable) will be processed as per company policy on the cancellation date.

Safety & Conduct

• Customers must follow basic safety guidelines during the ride.
• Misconduct with the driver or damage to the vehicle may result in additional charges or immediate cancellation of the ride.

Payment Terms

• Payments must be made as per the rate confirmed at the time of booking.
• Quoted fares are inclusive of Toll Tax and State Tax.
• Parking charges are extra and payable by the customer - including Delhi Airport parking if the vehicle stays beyond the allowed free time, and applicable Railway Station parking, paid as actual.
• Any other charges not explicitly included (e.g. night-halt charges, additional kilometres beyond the agreed trip, special-route permit fees) will be informed at the time of booking and are payable by the customer.

Amendments to Terms

Fateh Travels reserves the right to modify these Terms & Conditions at any time. The updated version will be published on the website and will be effective immediately.